Toll Free : 1660 01 66 666
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Sunday-Thursday :   9:30AM - 5:30PM
Friday :   9:30AM - 2:00PM
Recent Updates  
Agent Training 2078 24th AGM Notice 2 24th AGM Notice Sagarmatha Arogya Beema Policy Information regarding issuance of Promoters Share Information regarding issuance of Promoters Share Agent Training Notice 2077 Notice regarding Agriculture Agent Training Condolence to Mr. Kirti Kumar Joshi Office Closed Notice Happy Bijaya Dashami 2077 Information regarding issuance of Promotors Share 23rd AGM Live on Facebook 2nd Notice for the 23rd Annual General Meeting Organization Operation Notice 4th Quarterly Financial Statement - 2076/77 Notice for 23rd Annual General Meeting Notice of Suchi Darta Notice Regarding the Cancellation of Agent Training 2076 Sagarmatha Insurance Company donated 16 Lakhs to support Corona Fund Important Notice regarding Insurance Puchases and Claims Important Notice regarding Insurance Puchases and Claims सगरमाथा इन्स्योरेन्स कम्पनी लिमिटेडको बीमा सेवा सम्बन्धि सूचना Telephone Line Problem Notice to the remaining Share Holders who have yet to take Bonus Shares 2069-70 Notice to the Share Holders Rights to Information Happy New Year 2020 सगरमाथा इन्स्योरेन्स र ग्रिनसिटी अस्पतालबीच सम्झौता Rights to Information Happy Vijaya Dashami 2076 Notice to the Shareholders regarding collection of the Bonus Share after the payment of Tax incurred Representing Corporate Governance in the Third Responsible Business Summit Customers of Sagarmatha Insurance receives NIC ASIA Bank’s digital payment platforms for quick payment of insurance premium Agent Training 2019 Depositing Tax amount incurred in Bonus Share on Global IME Capital - Information to the Shareholder 22nd Annual General Meeting Sagarmatha Insurance wins General Insurance Company of the Year 2019 award from Emerging Asia Insurance Awards २२ औँ बार्षिक साधारण सभा बस्ने सुचना सूची दर्ता गर्ने बारेको सूचना संचालक निर्र्वाचन सम्बन्धी सूचना संस्थापक शेयर बिक्री गर्ने बारेको सूचना । 22nd AGM Notice VIP on the Spot Travel Medical on Insurance Digitally Information Updated upto 2075/12/30 B.S. for Public Blog on Insurance Digitally by Khalti Insurance Digitally Insurance Agent Training 2019 - Dang Publicized Company Detail upto 2075/09/30 Publicized-Second Quarter Financial Report 075/76 Sampati Bima List of remaining shareholders to receive dividends Insurance Agent Training 2018 - Hetauda Publicized Company Detail upto 2075/06/30 Office Circular 2075 Dashain Agent Training 2018 International Award 2018 Information Updated upto 2074/12/30 B.S. for Public Bancassurance with Kailash Bikash Bank Bancassurance Aggrement Signing Ceremony with Janata Bank 21st AGM Second Notice 21st Annual General Meeting Publicized Company Detail upto 2074/06/31 Insurance Agent Training 2074 (Butwal Branch) Happy Bijaya Dashami and Subha Dipawali Notice for Insurance Agent Training Notice for Flood and Landslide Victim Customers
Citizen Charters

Sagarmatha Insurance Company Limited
Bhagwati Marg, Naxal, Kathmandu

Our services and policies covers insurance against all that fall under the provision and directives of Beema Samiti, the regulatory body in Nepal. All services related to Non-Life Insurance

The concept of Citizen’s Charter is to bring about transparency, accountability and responsiveness by the service provider to its service seekers and customers. A Citizens’ Charter basically outlines what to expect and how to act. It standardizes process of services delivery with full information by adopting a stakeholder approach. Thus, it is to inform and empower citizens or the customers when dealing with the company, and to improve the level of services.

At Sagarmatha Insurance, we are committed to delivering prompt and efficient services to all our customers. We highly value their interest, trust and time given to us, which thrust us to ensure that we commit and meet their expectations in a best possible manner. Here we present a

Company Establishment: Sagarmatha Insurance Co. Ltd was established 2051 B.S. under the Revised Company Act 2063 B.S. and in accordance with Insurance & Regulations Act 1992 B.S.

Promoters:  The Company is promoted by the prominent entrepreneurs and leading industrial groups. It is the first foreign Joint-Venture General Insurance Company in Nepal(partner with Ceylinco Insurance PLC of Sri Lanka).

Company’s Act 2063; Insurance Act 2049; Insurance Rules and Regulations 2049; and other related Laws and Acts, including rules and regulations circulars issued by Beema Samiti.

Dully filled-up Proposal Form, KYC Form, Photos, and certificates/documents (Citizenship, Passport, PAN, Vehicle Registration, Blue Book, Letter of Credit, Invoice & Bills, etc.) as relevant to the type of policy

Vehicle Insurance:  Vehicle Registration Booklet (Blue Book), renewal notice issued from previous insurance company (if any).
Marine Insurance: Letter of Credit (L/C), Invoice, Proforma Invoice.
Constructor’s All Risk: Contract Document, Bill of Quantity (BOQ).
Travel Medical Insurance: Copy of Passport.
Other Insurance: As required by the company.

As per defined directives of the regulatory body for both new and renewed policy.

Generally, the insurance is covered for a period of 1 year but it may vary in some cases as defined by the policy.

Usually 1 working day after receiving the complete documents.

A notice of renewal is given well in advance (4 weeks head of the ending of the insurance period).

1st Customer Care Executive on Toll free No. 1660-01-66-666

2nd Claim Officer

3rd Claim Head - Subhash Dixit

Or Claim Department of the company’s head office or any branch offices. Or Email at

  1. Contact the Toll Free No. Claim Department at Head Office or the nearest branch office (inform and submit written application) and get necessary support or guidelines.
  2. Fill-up the standardized Claim Form.
  3. Deputation of surveyor for assessment of the loss/damage.
  4. Submit all necessary documents (driving license, registration certificate, blue book, bills, invoice, policy papers, etc.) as relevant to the case and policy coverage.
  5. Include original Police report in the list of documents.
  6. Make estimate copy of the loss/damage
  7. Collection of surveyor’s evaluation report with supporting pictures, papers and documents.
  8. Completion of the formalities.
  9. Collection of cheque after the voucher is verified and signed.

We strive to settle the claims as soon as possible after verifying the case and circumstances of loss/damage. It takes about 35 days at most from the receipt of the surveyor’s report but it may vary if there is need to produce additional documents in support of the claim statement.

As supervised by Beema Samiti and Nepal Security Board, Quarterly Account Report is published on National Daily Magazine, tri-monthly.

1st Person : Customer Care Head

2nd Person : Bishwanath Adhikari - Law/Admin Head

3rd Person : Chunky Chhetry - Chief Executive Officer

If there occurs any inconvenience to you because of our system and Technical Issues, kindly contact our Customer Services Department or Assistant General Manager for necessary action and correction.

Contact Detail

Sagarmatha Insurance Co. Ltd.

Bhagwati Marg, Naxal, Kathmandu

P.O.Box 12211, Kathmandu, Nepal
Phone: +977-1-4512367
Fax: +977-1-4512378